Delsey is known for its high-quality luggage and stands behind the durability and craftsmanship of its products. The company offers a warranty on their luggage to provide customers with peace of mind and assurance in their purchase. Here is an overview of Delsey’s warranty policy:
Delsey offers a limited warranty that covers manufacturing defects in materials and workmanship. This warranty applies to the original purchaser of the luggage and is valid for a specified period from the date of purchase.
The warranty period for Delsey luggage varies depending on the specific product. It is important to consult the warranty documentation that comes with your luggage to determine the exact duration of coverage. Typically, the warranty period ranges from 2 to 10 years.
Delsey’s warranty covers defects in materials and workmanship, such as issues with zippers, handles, wheels, and other structural components. If any of these components fail due to a manufacturing defect during the warranty period, Delsey will repair or replace the item at their discretion.
Delsey’s warranty does not cover damage caused by normal wear and tear, misuse, mishandling, accidents, airline damage, or unauthorized repairs or modifications. Additionally, the warranty does not cover cosmetic damage, such as scratches, scuffs, or stains, that do not affect the functionality of the luggage.
If you believe your Delsey luggage is covered under warranty due to a manufacturing defect, you should contact Delsey’s customer service or visit their website for instructions on how to proceed with a warranty claim. You may be required to provide proof of purchase, such as a receipt or order confirmation, along with a description and photos of the defect.
Upon receiving your warranty claim, Delsey will assess the issue and determine the appropriate resolution. This may involve repairing the luggage, replacing the damaged component, or providing a replacement item of equal or similar value. Delsey reserves the right to choose the most suitable option based on the circumstances.
It is important to note that the warranty provided by Delsey is specific to their luggage products and may vary for other Delsey items, such as backpacks or travel accessories. To ensure accurate information regarding warranty coverage, always refer to the warranty documentation provided with your specific Delsey product.
Delsey’s warranty policy demonstrates their commitment to customer satisfaction and their confidence in the quality of their products. By understanding the terms and conditions of the warranty, you can make informed decisions about purchasing and maintaining your Delsey luggage.
