If you are looking for a reliable and durable luggage that can withstand the wear and tear of frequent traveling, you may have considered American Tourister as one of your options. American Tourister is one of the leading brands in the luggage industry, offering a wide range of products that are stylish, functional, and affordable. But what if your American Tourister luggage gets damaged or broken? Does it have a warranty? And if so, what does it cover and how can you claim it? In this article, we will answer these questions and more.
What is the American Tourister Warranty?
The American Tourister warranty is a limited global warranty that covers any defects in material or workmanship of your luggage for a specific period of time, depending on the product. The warranty does not cover normal wear and tear, misuse or neglect of the product, or damage caused by airline mishandling. However, you can always contact an authorized American Tourister service center for repair service, whether your product is under warranty or not.
The warranty period varies depending on the product type and model. You can find the warranty information on the warranty card that comes with your product, or on the official website of American Tourister. Generally, there are three types of warranty periods:
- Limited 10 Year Global Warranty: This applies to most hard-sided and soft-sided luggage products.
- Limited 3 Year Global Warranty: This applies to some backpacks, duffels, and casual bags.
- Limited 1 Year Global Warranty: This applies to some accessories, such as locks, straps, and tags.
How to Claim Your American Tourister Warranty?
If you want to claim your American Tourister warranty, you will need to follow these steps:
- Contact an authorized American Tourister service center in your area. You can find their contact information on the official website of American Tourister. You can also visit their online service portal to submit a repair request.
- Provide proof of purchase by presenting the warranty card (valid with the date of purchase) or the warranty card together with a dated receipt. You will also need to provide a description of the problem and some photos of the defect or damage.
- The service center will evaluate your product and determine if it is covered by the warranty. If it is, they will repair it or replace it with a similar product, free of charge. If it is not, they will inform you of the repair cost and ask for your approval before proceeding.
- The service center will return your product to you after the repair or replacement is done. You may need to pay for the shipping cost if applicable.
What are the Benefits of the American Tourister Warranty?
The American Tourister warranty has many benefits for customers, such as:
- Peace of mind: You can rest assured that your product is made from premium materials and tested using stringent quality control standards. If anything goes wrong due to manufacturing or material defect, you can get it fixed or replaced without any hassle.
- Global coverage: You can claim your warranty in any country with an authorized American Tourister service center. This means that you don’t have to worry about finding a local repair shop or sending your product back to the original country of purchase.
- Customer service: You can get professional and friendly assistance from the service center staff. They will help you with any questions or issues you may have regarding your product or warranty.
Conclusion
American Tourister is a trusted brand that offers high-quality luggage products that are designed to last. However, if you encounter any problems with your product due to manufacturing or material defect, you can take advantage of their limited global warranty that covers repair or replacement for a specific period of time. All you need to do is contact an authorized American Tourister service center in your area and provide proof of purchase. You can also enjoy other benefits such as global coverage and customer service from their warranty program. With American Tourister, you can travel with confidence and style.
