For many years, Tumi was known for offering a lifetime warranty on its products, which was a significant selling point for customers. However, there have been recent changes to Tumi’s warranty policy that have led to confusion among consumers. In this article, we will discuss the timeline of Tumi’s warranty policy changes and provide clarity on when the lifetime warranty was discontinued.
Tumi’s lifetime warranty was a key feature that set the brand apart from its competitors. Under the lifetime warranty, Tumi offered to repair or replace any product with defects in materials or workmanship for the entire lifespan of the product. This warranty provided customers with peace of mind and confidence in the durability of Tumi products.
In 2018, Tumi made significant changes to its warranty policy. The lifetime warranty was replaced with a 5-year limited warranty for products purchased on or after April 5, 2018. This limited warranty covers defects in materials and workmanship for a period of 5 years from the date of purchase.
The decision to change the warranty policy was based on several factors, including industry standards, the lifespan of Tumi products, and the need to align with other luxury brands in the market. While the change was met with disappointment from some customers who valued the lifetime warranty, Tumi continues to stand behind the quality and craftsmanship of its products.
To ensure a smooth transition for customers, Tumi implemented a grace period for lifetime warranty claims. Products purchased before April 5, 2018, were still eligible for the lifetime warranty, provided they were registered on the Tumi website within 12 months of purchase. This allowed customers to take advantage of the lifetime warranty for products purchased prior to the changes in the warranty policy.
As of the time of writing this article, Tumi’s warranty policy offers a 5-year limited warranty for products purchased on or after April 5, 2018. This limited warranty covers defects in materials and workmanship for a period of 5 years from the date of purchase.
It is important to note that warranty coverage varies depending on the specific product. Some products may have additional warranty coverage, such as the Alpha 3 Collection, which offers a 10-year limited warranty. Customers are encouraged to consult the warranty information provided with their specific Tumi product or visit the Tumi website for the most up-to-date warranty details.
Tumi’s decision to end its lifetime warranty in 2018 marked a significant change in its warranty policy. While the lifetime warranty is no longer offered for products purchased on or after April 5, 2018, Tumi continues to provide a 5-year limited warranty for these products. Customers who purchased Tumi products before the policy change still had the opportunity to register for the lifetime warranty within the grace period. It is important for customers to be aware of the current warranty policy and consult the warranty information provided with their specific Tumi product for accurate and up-to-date details.
